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Terms & Condition for Boarding

All bookings, either confirmed or pending are subject to Tail’s and Coffee LLP, Terms and Conditions. Submission of a Booking Form constitutes acceptance of these terms, and your continued use of our services confirms your acceptance of the terms in force each time you use Terms and Condition.

The Terms and Conditions set out an agreement between ‘you’ the owner, Tail’s and Coffee LLP and the chosen carer ‘the carer’ under Haryana Juridiction

Your Booking

  1. Bookings are not confirmed until the deposit has been paid, which is due at the time of submitting the Booking Form. You agree to make all future bookings through Tail’s and Coffee LLP and agree not to contact carers directly to confirm availability or arrange
    boarding. You also agree that you will not accept any offer of a stay from any of our carers without having booked through Tail’s and Coffee LLP.
  2. Once the booking deposit has been paid to Tail’s and Coffee LLP, you agree to pay the
    balance at the beginning of the stay.
  3. You confirm that you agree that if you cancel your booking for whatever reason, your
    deposit is non refundable.
  4. You agree to return the forms and pay the deposit within 3 days of your initial enquiry. You understand that provisional bookings are not accepted. Tail’s and Coffee LLP cannot be held responsible for keeping bookings open any longer than three days without
  5. All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide the carer with the vaccination booklet at the start of each board. You further agree to deliver you dog in a clean condition.
  6. The minimum stay is 2 business days at the daily rate and 7 business days during peak season.
  7. Once you have been given your carer’s details, you can make an appointment to visit the
    carer with your dog. This pre-visit must have a mutually satisfactory outcome before
    your dog’s stay is confirmed with the said conditions.
  8. You confirm that you agree to contact the Tail’s and Coffee LLP within 3 days of meeting
    your carer if you are unhappy for any reason. You must meet your carer at the store in
    order to ‘reject’ the carer.
  9. In the event of any emergency if the carer is unable to proceed with the board we will
    endeavour to transfer the board to another carer. We reserve the right at our discretion to cancel the booking and refund your deposit without any liability to Tail’s and Coffee
  10. If you collect your dog before the confirmed end date of the board you will not receive a
  11. You understand that the deposit booking fee is for the service provided by Tail’s and
    Coffee LLP in selecting a suitably matched dog carer for you and your dog/s and also
    represents a proportion of all the administration and ongoing business costs, including but not limited to, Public Liability and Employer Liability insurance, website running costs, insurance, recruitment of carers, advertising, 24/7 support to carers, and business
    documentation giving both you and your dog a quality home dog boarding experience
    with Tail’s and Coffee LLP. You understand the Deposit booking fee is non-refundable
    and non-transferable.
  12. A booking will only be regarded as confirmed when the deposit booking fee is paid.
  13. Tail’s and Coffee LLP is not subject to Distance Selling Regulations. By paying your
    deposit you are confirming your booking and therefore entering a legal contract with
    Tail’s and Coffee LLP subject to these Terms and Conditions.

Your Dog Details

  1. You agree to provide full, honest, and detailed information in the Booking Form about your dog/s and agree to our terms and conditions. During your continued use of Tail’s and Coffee LLP services you agree to keep us informed of any changes to your dog/s Booking Form. Failure on your part to disclose any matter whether material fact or not, which in our view might render your dog unsuitable for boarding with the carer or to use this home boarding service will amount to breach of conditions and termination of your dog’s stay without refund.

  2. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Tail’s and Coffee LLP.

  3. We are happy to accept bookings for un-spayed bitches, however if you believe your dog is due in season during her board you must inform us. If the chosen carer is not happy to accept your bitch in season we will endeavor to transfer the booking to another carer. Please be aware that we will make every effort to protect your un-spayed bitch from unwanted male attention, but cannot be held responsible for any accidents that may occur and may result in an unwanted pregnancy. If we are unable to accommodate your un-spayed bitch we will cancel your booking.

  4. You confirm your dog is non-aggressive. Should it show aggressive tendencies towards the dog carer or any Tail’s and Coffee LLP family, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of 20000.00/- Indian Rupee which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to Tail’s and Coffee LLP and any additional fees charged by the kennels will be payable by you.

  5. You have disclosed any known dangers associated with your dog.

  6. You confirm that you agree should your dog’s behavior become uncontrollable, destructive or unreasonable, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of 20000.00/- Indian Rupee which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to Tail’s and Coffee LLP and any additional fees charged by the kennels will be payable by you. In addition, you agree to pay the cost of any damage caused by your dog to the Tail’s and Coffee Store.

  7. If you prefer/agree to your dog being exercised off lead, please note the booking form accordingly. In doing so you accept responsibility for third party liability.

  8. Tail’s and Coffee LLP will care for your dog as you would, and whilst we will make every effort to ensure your dog/s is cared for to our usual high standards we cannot be liable for loss, injury or death either inside or outside of the Tail’s and Coffee LLP Store whilst in our care.

  9. You agree that not all our carer’s are expected to accept dog’s that insist on sleeping on the carer’s bed at night. If your dog requires close contact at night please ask and a suitable carer will be provided where available.

  10. Tail’s and Coffee LLP expect total honesty regarding your dog’s behavior before your dog’s stay. If you or your dog’s carer are worried about how your dog will settle in a trial stay is recommended (minimum two days or one over-night) at the standard rate.

  11. Your dog is expected to be under control at all times, trained and not over boisterous in the home.

  12. You confirm that you are the legal owner of your dog.

  13. You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations.

  14. You understand that under no circumstances will Tail’s and Coffee LLP be liable for consequential damages or damages beyond the replacement value of your dog.

  15. Any conditions requiring the administration of medicine to the dog/s must be fully discussed with the carer. Dosage rates etc. should be given to the carer in writing before their stay. Any changes in medication required must be communicated to the carer in a timely manner.

  16. When a carer has been selected with a resident dog the owner gives permission to board their dog/s together with the carer’s dog/s. The owners and carers dogs must have had an introductory meeting.

  17. The owner agrees NOT to book a Tail’s and Coffee LLP carer without coming through Tail’s and Coffee LLP and understands that if they do this, then the Carer must be asked to leave or will be issued a warning letter.

  18. By booking with Tail’s and Coffee LLP you agree to our terms and conditions.

  19. You agree that if in extreme cases a dog is found to be destructive, aggressive, agitated, stressed, completely unmanageable in the home or highly anti-social your dog’s carer may refuse to board your dog for the remainder of the stay. Tail’s and Coffee LLP will have no option but to contact you or your emergency contact. Your emergency contact will be expected to provide alternative care or arrangements will be made to kennel your dog at your cost. Every effort will be made to avoid such an event by you providing an honest account of your dogs and by having the open and frank discussion at the visit. Re-positioning of the dog concerned in an alternative home, depending on the problem, may be a possibility however this is not guaranteed. Remember we at Tail’s and Coffee LLP do not believe in kenneling but not all dogs are suitable for home boarding.

  20. You agree that your dog must be fully vaccinated before any stay (copies to be supplied) or in circumstances of Homeopathic treated dogs liability accepted and all parties in agreement.

  21. All dogs must be treated for fleas and worms no more than two weeks prior to arrival at the carer’s home. In the event of flea infestation your dog’s carer will treat your dog at your expense. You agree that flea infestation in a carer’s home is a very serious matter and must be avoided at all stays. In the event of this happening you may be additionally charged by your dog’s carer for household treatment and compensation for loss of earnings following an infestation.

  22. You agree to deliver your dog in a clean, groomed condition. Any dog requiring regular grooming should also be provided with appropriate grooming equipment.

  23. You agree to provide for your dog’s carer enough food for the entire duration of your dog’s stay, any treats allowed, your dog’s own bedding, any medication required, toys, lead and any other material requirements your dog requires or items which will help your dog to settle. If insufficient food is supplied at the start of the board you agree to refund the carer costs incurred purchasing more food.

  24. You agree that after 2 weeks following your stated return date you have not returned to collect your dog(s) and every attempt has been made to contact you and your emergency contact number without success then your dog(s) will be put up for re-homing.

  25. Tail’s and Coffee LLP reserves the right at all times to refuse access to clients of our booking service if it is in the interest of Tail’s and Coffee LLP or our approved carers without liability, without cause, with or without prior notice.

  26. You agree that your dog will socialize with other dogs and you accept the risks involved and agree that Tail’s and Coffee LLP are not liable for any illnesses or injuries resulting during your dog’s attendance.

  27. You recognize the risks associated with Tail’s and Coffee LLP or its carer’s transporting your dog to and from the property, to a vet or on any other walks or days out and you expressly relinquish any and all claims against Tail’s and Coffee LLP, its carers and representatives.

Veterinary Details

  1. Tail’s and Coffee LLP and/or the carer will use all care to ensure the happiness, safety, and welfare of your dog/s. If, however, your dog becomes unwell or has an accident during his board, we will take him to a Veterinary Surgery. You agree for Tail’s and Coffee LLP, your carer, and advice from a qualified veterinary surgeon to make any decisions regarding your dog’s health/welfare, providing it is acting in the best interest of your dog. An emergency contact number for you or someone to make these decisions on your behalf will be required. You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is properly checked against sickness, accident, injury, and third party liability prior to the start of the board. The booking form gives the carer authorization to take your dog/s to the Vet’s if necessary, whilst also confirming you will either reimburse the carer or Tail’s and Coffee LLP any fees or pay the Veterinary Surgery directly, whichever applies.

  2. You agree that if your dog attacks or is involved in a fight with another dog (and/or person), causing injury to that dog (and/or person), you will be responsible for any losses incurred as a result, including, but not limited to, payment of veterinary fees in respect of injuries to another pet caused by your dog. We recommend but do not insist that your dog be checked against sickness, accident, or injury and for third-party liability prior to boarding.

  3. The client is responsible for any veterinary bills, no matter how they are incurred while the pets are in the care of Tail’s and Coffee LLP.


If you need to cancel your booking for any reason, you will not receive a refund of the deposit paid. If a deposit has not yet been paid, then the cancellation fee is equivalent to the following:

  1. Cancellation within 1 month of the booking date – 40% of the overall fee is payable.
  2. Cancellation within 1 week of the booking date – 60% of the overall fee is payable.
  3. Cancellation within 24 hours – 100% of the overall fee is payable.