At TailsnCoffee, we strive to provide exceptional service and experiences for you and your furry friend. However, we understand that sometimes things may not go as planned, and you may need to request a refund. This policy outlines the conditions under which refunds are available for our various services:

Grooming Service Refund Policy

In order to receive a full refund, Pet grooming appointments must be canceled at least 3 hours prior on the day of the grooming service.

  • Cancellations made within 24 hours without rescheduling an appointment will be subject to a partial refund of 80% of the booking price.
  • Cancellations made within 24 hours with a rescheduled appointment will be subject to a Rs. 200 rescheduling fee.
  • In case of Any Complaints/Not Satisfied with the service, Pet Parents are eligible for 100% Refund with next 3 hours of service. if its within 6hr, 50% would be refunded.

There is no refund after 24hrs of service.

Boarding Service Refund Policy

If you need to cancel your booking for any reason, you will not receive a refund of the deposit paid. If a deposit has not yet been paid, then the cancellation fee is equivalent to the following:

  1. Cancellation within 1 month of the booking date – 40% of the amount will be refunded.
  2. Cancellation within 1 week of the booking date – 60% of the amount will be refunded.
  3. Cancellation within 24 hours – 100% of the amount will be refunded.

Vet Service Refund Policy

  • Cancellations made at least 24 hours prior to the appointment will receive a full refund.
  • Cancellations made within 24 hours of the appointment will be subject to a cancellation fee, determined by the specific service and consultation time booked.
  • Refunds for unused portions of medication or services are not available.

Please note: This policy is subject to change at any time. We will make any changes available on our website.
Additional Information:

  • We encourage you to review the specific service description or booking confirmation for any additional cancellation or refund policies that may apply.
  • For extenuating circumstances, we may consider offering exceptions to our standard policy on a case-by-case basis. Please contact us directly to discuss your situation.

We appreciate your understanding and hope to see you soon!